Mindie & Ken K.My husband and I came into your SE 14th store today in need of some help. I had dropped my recently purchased iPhone and shattered the screen and the phone would no longer work. We were not eligible for an upgrade. I have always had positive experiences at this location; however, today by far was the most positive experience we have had. We were greeted with a welcoming smile. He listened intently, was so very very pleasant and extremely professional. He went above and beyond to help us so I could get a new phone. An exceptional sales associate. I will share my experience with my family and friends. My husband and I bought our first cell phone at the Iowa State Fair in the 90's from Cellular Advantage. We are loyal customers and are very happy with our decision. I simply cannot express how happy I am today as a direct result your sales rep's helpfulness.
As soon as I entered the store your associate greeted me and asked what she could do to help. She eased my concerns and set me up with a great new phone. I have always had enjoyable experiences in my transactions here, but this one was by far the smoothest yet. I can't say enough about the quality of the service I was provided this evening and am so grateful for her help.
Lee & Jenesa C.
I wanted to make you aware of the most incredible, attentive, most informative, greatest (I could go on and on) experience that my husband and I had the other day when we stopped into the US Cellular store on SE 14th & McKinley in Des Moines.
Janis E.I am writing to let you know how helpful and patient the associate from your SE 14th St. store was with me when I bought a new phone. He put a song I wanted from my old phone that didn't easily transfer to my new phone. He explained how my phone worked and answered questions patiently since I didn't understand everything the first time. He even had me practice while I was there to be sure I could use the phone. We have been long-time customers and with this kind of service we will continue to use US Cellular.
Amanda F.He took time out of his schedule to personally deliver my new phone to me, and did some contacts back up and stuff for me too. I can't tell you how pleased I am with the service your company provides. Even when they are busy, your staff at the SW 9th and McKinley locations are the best around. My hats off to you!!!! You got a customer for life.
Tim C. (via Google Reviews)There was no wait when I stopped by. The person helping me was very down-to-earth, and I didn't feel like she was trying to sell me anything. We reviewed my plan, and we found a newer plan gave me more voice minutes, same data, and it was about a third cheaper than my old plan.
Ny A.I have been a customer with US Cellular for many years. I was in your store
today because I have been having continuous problems with my phone. I was very frustrated and your associate recognized my frustration and provided me with excellent service. I had walked into the store planning to terminate my service but he offered me many other options and it is only because of the time and patience he took to make me feel like a valued customer that I did not end my phone service.