Mindie & Ken K. - via emailMy husband and I came into your SE 14th store today in need of some help. I had dropped my recently purchased iPhone and shattered the screen and the phone would no longer work. We were not eligible for an upgrade. I have always had positive experiences at this location; however, today by far was the most positive experience we have had. We were greeted with a welcoming smile. He listened intently, was so very very pleasant and extremely professional. He went above and beyond to help us so I could get a new phone. An exceptional sales associate. I will share my experience with my family and friends. My husband and I bought our first cell phone at the Iowa State Fair in the 90's from Cellular Advantage. We are loyal customers and are very happy with our decision. I simply cannot express how happy I am today as a direct result your sales rep's helpfulness.
Tim C. - via GoogleThere was no wait when I stopped by. The person helping me was very down-to-earth, and I didn't feel like she was trying to sell me anything. We reviewed my plan, and we found a newer plan gave me more voice minutes, same data, and it was about a third cheaper than my old plan.
Janis E. - via emailI am writing to let you know how helpful and patient the associate from your SE 14th St. store was with me when I bought a new phone. He put a song I wanted from my old phone that didn't easily transfer to my new phone. He explained how my phone worked and answered questions patiently since I didn't understand everything the first time. He even had me practice while I was there to be sure I could use the phone. We have been long-time customers and with this kind of service we will continue to use US Cellular.
David Hovel - via GoogleThe people here are very helpful. This is my favorite store!
Larry Prall - via GoogleExcellent customer service. My questions and changes were taken care of very efficiently. I was treated very well.
Kevin Hoekman - via GoogleThere was a short wait. They were very pleasant and solved my problem.
John Campbell - via GoogleThe store manager helped me recover all my accounts and get my phone up and working again. I highly recommend this location!!
Diane Sheffield - via GooglePatient reps who truly care about the customer.
Cody Chapman - via GoogleExtremely helpful and very prompt with her service. She was very knowledgeable about all of the products and helped me pick out the perfect phone!! Definitely best Cellular Advantage in town!
Dana Peterson - via GoogleThere is usually no wait. If there is, it's less than ten minutes. The people there are very knowledgeable
Don Carrico - via GoogleVery knowledgeable and so helpful in helping us figure out what we needed. No pressure to spend more money on something we didn't need. We will definitely go back for any future needs.
Tim Champion - via GoogleThere was no wait when I stopped by. The person helping me was very down-to-earth, and I didn't feel like she was trying to sell me anything. We reviewed my plan, and we found a newer plan gave me more voice minutes, same data, and it was about a third cheaper than my old plan.
Marialice Fecht - via GoogleBest customer service .
Shawn Allen - via GoogleNo wait! Excellent service! I’ll be back!!
Amanda F. - via emailHe took time out of his schedule to personally deliver my new phone to me, and did some contacts back up and stuff for me too. I can't tell you how pleased I am with the service your company provides. Even when they are busy, your staff at the SW 9th and McKinley locations are the best around. My hats off to you!!!! You got a customer for life.
Darrell Clark - via GoogleGreat service! Very prompt and courteous! And I received a new tablet for free, just for financing my new device I'm getting tomorrow.
John Cornelison - via GoogleThey went the extra mile and really got to know me and my needs. I highly recommend this store!
Lee & Jenesa C. - via email
I wanted to make you aware of the most incredible, attentive, most informative, greatest (I could go on and on) experience that my husband and I had the other day when we stopped into the US Cellular store on SE 14th & McKinley in Des Moines.
Kendra Johnson - via GoogleVery pleased about pricing and service. I told him what I wanted and he listened. Simple, really.
Bernie Wysong - via GoogleHelped me purchase my first smart phone. She followed up with me when the phone I wanted went on sale. She also took the time to make sure I knew how to use my new phone.
Marcia Drey - via GoogleI went in for help with my tablet and got much more. They took the time to help connect all my device together. I will definitely go back.
Pam Johnson - via GoogleThe people there really know their stuff. They are friendly and truly take the time to help.
Verna May - via Google"Very courteous and helpful. If I could give them 10 stars, I would."
Marilee Ernst - via GoogleAwesome and personable
Deborah Snyder - via GoogleGood people who will help you with any problems with thier cell phone that you brought there!
Steven Anderson - via GoogleLove my new phone. Service is awesome. Hassle free as well!!
Don Shelley - via GoogleGreat customer service!
Ny A. - via emailI have been a customer with US Cellular for many years. I was in your store
today because I have been having continuous problems with my phone. I was very frustrated and your associate recognized my frustration and provided me with excellent service. I had walked into the store planning to terminate my service but he offered me many other options and it is only because of the time and patience he took to make me feel like a valued customer that I did not end my phone service.
Jimmy Phipps - via GoogleThey were nice and polite and very helpful.
Jerry Shedd - via GoogleVery helpful. He gave us a lot of information on our new phones and was able to help us go through some things that we needed to know. Answered all our questions very thoroughly. Gave us a very good experience on finding our phones thank you.
Scott Sheffield - via GoogleThey always take the extra time to make sure I'm getting the best deal possible.
Mindie K. - via email
As soon as I entered the store your associate greeted me and asked what she could do to help. She eased my concerns and set me up with a great new phone. I have always had enjoyable experiences in my transactions here, but this one was by far the smoothest yet. I can't say enough about the quality of the service I was provided this evening and am so grateful for her help.
John Best - via GoogleGot in much quicker than other stores. I git in and out quick, and still got my business taken care of.