Des Moines – Merle Hay Mall Store

Lower level, next to Flix Brewhouse

Des Moines – Merle Hay Mall

3800 MERLE HAY RD STE 1209, DES MOINES, IA 50310

Opening in 1995, our Merle Hay location treats customers with the respect that they deserve while shopping for U.S. Cellular plans and products. We have customers come in from all of northern Des Moines to get tablets, home phones, cell phones, postpaid, prepaid and other connected services. We pride ourselves in our ability to be efficient and successful in providing professional service.

At the Merle Hay store, we donate to Folds of Honor.

Merle Hay U.S. Cellular - Cell Advantage

Dan Engstrom

Store Manager

Nick Villotti

Vice President of Sales
Employee since 2000

Chuck Richmond

District Manager
Employee since 2001
Merle Hay Mall U.S. Cellular Store

Store Hours

Monday: 10am to 9pm
Tuesday: 10am to 9pm
Wednesday: 10am to 9pm
Thursday: 10am to 9pm
Friday: 10am to 9pm
Saturday: 10am to 9pm
Sunday: 12pm to 5:30pm


Eileen N. - via email

I went to the U.S. Cellular where I bought my phone & hot spot (Merle Hay Mall) in Des Moines, IA. There was a big problem with my bill, I was not at all happy & was ready to cancel my contract & go elsewhere. As it turns out, your employee got this problem taken care of. Let me just say, he was very patient, understanding & helpful, not only with me but also with the agents he spoke with. To get this problem corrected took almost two hours. Before I left there, he made sure my hot spot & cell phone were both working properly. Now, my hot spot works better than the day I bought it.

Anna H. - via email

I couldn't have hoped for a better customer service experience on my visit last week. I went to US Cellular Advantage in Merle Hay Mall on Friday of the July 4th weekend, which is always a bad time for anything complicated. My phone had broken and I needed a new one immediately, even though I wasn't due for an upgrade. The young man there was unbelievably patient with my tangled account issues. He worked through each issue and fixed everything so I won't have trouble in the future. His professionalism was exemplary. He was calm and helpful through the whole ordeal, and I walked away with a working phone I really like.

Edward C. - via email

Saturday I walked into the Merle Hay Mall location and was professionally greeted. Explained my needs and situation and lo and behold left with a new phone and new two year contract. She showed different options and took time to explain them. She was professional and knowledgeable regarding her products and options. Not only did I leave satisfied but left feeling like I did get the best possible deal for my needs and didn't feel like there was a snake in the wood pile. It is sure a pleasure to find someone that cares that the right solution for your needs is presented rather than just making a sale. I have referred this location to several associates and will continue to do so.

Susanne T. - via email

We had an amazing experience. He was very well informed and explained everything to us. He went above and beyond. Outstanding customer service!

Melody C. - via email

I went to the Merle Hay Mall store in Des Moines a few nights ago to purchase a new phone. I have never been to this store previously, but I have to say that it will be the store that I go to in the future because of the outstanding customer service I received. I was working with a gentlemen who went above and beyond to help with all of my needs and concerns. It is rare these days that you receive this type of customer service. I have been to a lot of US Cellular stores over the years and I can honestly say this was by far my best experience ever.

Theresa Webb - via Google

I took my son to the US Cellular store at Merle Hay Mall last night. We had amazing service. Extremely professional, very knowledgeable and absolutely pleasant to work with.

Pat R. - via email

I am a new customer with you after previously being covered with sprint for about 15 years. After having some issues I worked with persons at the Des Moines Merle Hay Mall store. He picked up the phone and did the research that was needed. He then proceeded to explain to me what had happened and literally saved the account. While I can't say that everything went perfectly, I can tell you it ended well. I think this employee went above and beyond!

Heidi Ball - via Google

US Cellular Merle Hay Mall location is a great place for all of your cell phone needs! I won't go anywhere else!

Jeff Jacobson - via Google

Best down to earth salesman I have ever bought a phone from. Been with you guys since 1999 and this guy is the best. Explained everything to me and was super nice.

Anna Hurley - via Google

The staff member worked through each issue and fixed all the account issues so I won't have trouble in the future. His professionalism was exemplary. He was calm and helpful through the whole ordeal, and I walked away with a working phone I really like. This store has become my go-to US Cellular location.