I went to the Merle Hay Mall store in Des Moines a few nights ago to purchase a new phone. I have never been to this store previously, but I have to say that it will be the store that I go to in the future because of the outstanding customer service I received. I was working with a gentlemen who went above and beyond to help with all of my needs and concerns. It is rare these days that you receive this type of customer service. I have been to a lot of US Cellular stores over the years and I can honestly say this was by far my best experience ever.
Eileen N.I went to the U.S. Cellular where I bought my phone & hot spot (Merle Hay Mall) in Des Moines, IA. There was a big problem with my bill, I was not at all happy & was ready to cancel my contract & go elsewhere. As it turns out, your employee got this problem taken care of. Let me just say, he was very patient, understanding & helpful, not only with me but also with the agents he spoke with. To get this problem corrected took almost two hours. Before I left there, he made sure my hot spot & cell phone were both working properly. Now, my hot spot works better than the day I bought it.
I am a new customer with you after previously being covered with sprint for about 15 years. After having some issues I worked with persons at the Des Moines Merle Hay Mall store. He picked up the phone and did the research that was needed. He then proceeded to explain to me what had happened and literally saved the account. While I can't say that everything went perfectly, I can tell you it ended well. I think this employee went above and beyond!
We had an amazing experience. He was very well informed and explained everything to us. He went above and beyond. Outstanding customer service!
Anna H.I couldn't have hoped for a better customer service experience on my visit last week. I went to US Cellular Advantage in Merle Hay Mall on Friday of the July 4th weekend, which is always a bad time for anything complicated. My phone had broken and I needed a new one immediately, even though I wasn't due for an upgrade. The young man there was unbelievably patient with my tangled account issues. He worked through each issue and fixed everything so I won't have trouble in the future. His professionalism was exemplary. He was calm and helpful through the whole ordeal, and I walked away with a working phone I really like.
Edward C.Saturday I walked into the Merle Hay Mall location and was professionally greeted. Explained my needs and situation and lo and behold left with a new phone and new two year contract. She showed different options and took time to explain them. She was professional and knowledgeable regarding her products and options. Not only did I leave satisfied but left feeling like I did get the best possible deal for my needs and didn't feel like there was a snake in the wood pile. It is sure a pleasure to find someone that cares that the right solution for your needs is presented rather than just making a sale. I have referred this location to several associates and will continue to do so.