I had a wonderful experience today at the Urbandale store. My phone was no longer charging. I really felt that I shouldn't have to go through insurance to replace it. All three of your staff members were extremely helpful and truly went above and beyond in helping me! He contacted customer service and was able to help me get a new phone without going through the insurance. I truly appreciated all of his time and patience with me.
Pete D.He stuck with us through a number of obstacles. His persistence saved the day and won our respect and admiration. Doing business with him was a pleasure...and it makes doing business with Cellular Advantage and US Cellular a true joy.
The sales rep was not only knowledgeable and efficient but also friendly and helpful as he worked to solve our problems, including contacting tech help. We left the store happy with our US Cellular phones and impressed with the service given by this young man.
My flip phone ended up in water and would not work. I received excellent service and have told several of my Des Moines friends about it.
It was a pleasure to work with someone with knowledge and an extreme customer service mentality/attitude. Thanks!
Being in our family owned business for the last 12 years, I know that it is very rare for the public to actually compliment on someone for a job well done. So when I run across awesome people, I like it to be known. The service we received from your associate at your Urbandale store off 100th & Douglas was outstanding. He really knows what he is doing and sold us two new phones. He was able to answer all of our questions and able to meet all of our needs. His people skills are fantastic. It is people like that, that keep us all in business. He is truly an asset to your company. Keep up the wonderful, awesome work.... it is greatly appreciated.
Sarah G.We had really great service. They took the time to walk through a new plan with us and get us a good cost efficient plan. We will definitely be back for any extra help.
Kay K.I am NOT a techie and he took great time with me to make sure all was right for me. I have almost 4000 contacts and he got those transferred and set up for me!! He is reliable and patient!! Good qualities for your leadership team.
Dana L.I want to communicate how impressed I was with the service I received from your associate at the 100th Street store in Urbandale this week. I had to come in three different times this week to get my plan updated, a new phone, etc. Each time he was extremely polite, knowledgeable and efficient. While these characterisitics are the expectation for any employee, he had a store full of customers and he was professional all the way.
They helped us find a good plan and easy to understand was not pressured to buy anything we did not want. Very good service will be back at this store.
Sue H.I want to thank you for the excellent service I received last Friday on my cell phone. I have been having trouble with an Android for months but delayed getting the updates I needed because I dreaded how long it would take and trying to put all my information back in, connecting email again, etc. He was fast and efficient and managed to do all of it in about 20 minutes. I was amazed.
Having been in the retail/service business for over 37 years, I'm not easily impressed anymore. Well, you just blew us away!