Mary & Karla H.I am writing to thank you for the incredible service me and my mom received about a month ago at Valley West Mall. We were there to update our phones. He was very patient with all our questions, he was very conscious of every detail and made sure everything was set up correctly. My mom and I have our numbers just one apart and it would have been easy to mix it up but he was so careful and I really appreciated it. He did not rush us and treated us with respect despite our lack of technological knowledge. We love our new phones!
Carolyn B.The sales rep showed excellent service and patience in helping me find a way to have internet on my computer wherever I go. I felt like I was really "bothering" him a lot. But if I was, he never showed it. He helped me solve a problem I have been struggling with for about a year.
Ronenne H.I want to commend your Valley West Mall employees. They are so informed, helpful, kind and interested in the customer. My experience in that store gave me assurance I had selected the right service. They were so patient and responsive to my inquiry.
Chuck C.Within moments he made us feel like we were truly important and that he really cared about our needs, listening and becoming “in tune” to what we were saying. We explained how our son had recently had his phone stolen from his locker at a wrestling meet and needed a replacement. He explained each and every phone we requested, comparing them showing us both the pluses and minuses. He also walked us through insurance options to potentially alleviate the painful experience of future phone loss and much more. We ultimately decided on the New Samsung Galaxy S. What an amazing device. Although this particular US Cellular outlet is approx. 35 miles from our home he made us feel so good about or experience we will drive right by our local store and head to West Des Moines when we have future needs.
Suzanne M.Just wanted to drop you a quick note to let you know that I had an excellent customer experience when doing business in your store today! Unfortunately, great customer service is hard to find and I believe that because of that, we need to let "the powers that be" know when great, positive things occur. Both of your guys were extremely helpful and made the phone change process a great one! Thank you again!
We were eligible for new phones and the process was made easy thanks to our knowledgeable and helpful staff member at the Valley West Mall location. It was the best experience I have had with a U.S. Cellular employee to date. He was professional, helpful and we were out of the store in less than 45 minutes. Wonderful!
Mary Jo S.
Your associate greeted us right away when we walked in the store. He answered all of our questions and explained the features of the phones we were interested in. We got our phones ordered & accessories purchased. ...best experience we have had at a US Cellular phone store ever!! He was great!!! We will go to Valley West Mall for our future cell phone needs! Have already referred him to a good friend!
Outstanding customer service. I have had issues with my Samsung S 4 and 5 which came at especially difficult time for me as I was trying to leave to travel from Des Moines to Phoenix by myself for a family health issue. Their efforts were outstanding and greatly appreciated.
Jody D.I never write letters, but this is different. I have to let you know of your outstanding service from the Valley West location. I am from Fort Dodge, Iowa I have purchased cell phones & cell phone plans for my family numerous times throughout the years. Never ever have I received service like I did at Valley West. Your associate was courteous, kind, professional, took time to explain everything to me, accommodating, even took time to text me and make sure all was well with my phones and service. He went above and beyond. He also knew what he was talking about (a tech wiz with cell phones & products). In our world today it is very hard to find true hard working honest people. I will always drive to Valley West Cell Advantage for everything we need.
Jennifer M.I just wanted to pass along the great customer service that I have received. They have been so helpful in showing me things and helping me feel more comfortable with my phone. He answered my questions and explained things in a way that I understand them.
Nick & Chris C.My husband and I want to thank you for the wonderful service we receive when we are in your stores. We will continue to use them for our needs and refer friends and family.
Eric L.I wanted to write a brief note on the quality service and attention that I received at my last visit. I purchased two of the smart phones and some accessories. He spent a large amount of time with me that aided me in making decisions and his knowledge and patience was outstanding. He set up my phones and explained the features and suggested accessories that would benefit me. In a day and age where customer service sometimes gets left out, he shined in this area. Thank you very much. A US Cellular customer for over 10 years.