Chuck C. - via emailWithin moments he made us feel like we were truly important and that he really cared about our needs, listening and becoming “in tune” to what we were saying. We explained how our son had recently had his phone stolen from his locker at a wrestling meet and needed a replacement. He explained each and every phone we requested, comparing them showing us both the pluses and minuses. He also walked us through insurance options to potentially alleviate the painful experience of future phone loss and much more. We ultimately decided on the New Samsung Galaxy S. What an amazing device. Although this particular US Cellular outlet is approx. 35 miles from our home he made us feel so good about or experience we will drive right by our local store and head to West Des Moines when we have future needs.
AnneMarie Tate - via GoogleHonestly the nicest US Cellular representative I have ever met. We came in with a multitude of problems created by another store, and he was more than willing to help us out. Next time anyone needs any help whatsoever, we would recommend this store.
Nick & Chris C. - via emailMy husband and I want to thank you for the wonderful service we receive when we are in your stores. We will continue to use them for our needs and refer friends and family.
Danielle E. - via email
We were eligible for new phones and the process was made easy thanks to our knowledgeable and helpful staff member at the Valley West Mall location. It was the best experience I have had with a U.S. Cellular employee to date. He was professional, helpful and we were out of the store in less than 45 minutes. Wonderful!
Brittany Godwin - via GoogleI loved my experience here. They saved me over $100 on my bill and they help me get a new phone. I didn't have time to get things transferred over right than so they kept my old phone for the night and allowed me to come in the next day to get it transferred over. All employees were kind and very funny. They had a great environment at the store. I will definitely be coming back to them.
Alyssa Roberts - via GoogleThe best customer service at any us cellular I've been to.
Tif Talbert - via GoogleAlways have great service here. The employees I usually get are super relatable and easy to get along with. Any time I need help with something, I stick with "my store" inside Valley West.
Samantha Stickels - via GoogleAfter having problems activating a phone at another location we came here. He was the most helpful consultant I have ever worked with. Answered every question I had and going well into detail about each. I highly recommend this location.
Andy Hartley - via GoogleVery friendly, knowledgeable, and personable!
Jennifer M. - via emailI just wanted to pass along the great customer service that I have received. They have been so helpful in showing me things and helping me feel more comfortable with my phone. He answered my questions and explained things in a way that I understand them.
Mike Klocke - via GoogleVery helpful, and super fast!!
Ian Patterson - via GoogleA couple of the most upstanding gentleman that I have had the pleasure of doing business with in a really long time.
Jody D. - via emailI never write letters, but this is different. I have to let you know of your outstanding service from the Valley West location. I am from Fort Dodge, Iowa I have purchased cell phones & cell phone plans for my family numerous times throughout the years. Never ever have I received service like I did at Valley West. Your associate was courteous, kind, professional, took time to explain everything to me, accommodating, even took time to text me and make sure all was well with my phones and service. He went above and beyond. He also knew what he was talking about (a tech wiz with cell phones & products). In our world today it is very hard to find true hard working honest people. I will always drive to Valley West Cell Advantage for everything we need.
Kelly Lewis - via GoogleHooked me up with a great deal and made my experience very enjoyable.
Matt Spina - via GoogleThey were very helpful and friendly with replacing my S7 screen protector.
Tiffani Cary - via GoogleThis place is the best! Helped me get the exact phones I wanted and the best overall deal possible. He spent a lot of time making sure my account/upgrade was in order and answered all of my questions thoroughly. He was also very gracious about transferring contacts and photos that we couldn't due to Apple ID/Cloud issues. He turned what had been a very difficult and confusing two-week ordeal (as I visited other stores and talked to customer service over the phone) into a great experience that I feel good about. I will definitely use this location in the future.
Jarred Hoover - via GoogleHe made everything easy and understandable and even suggested promotions that saved me hundreds!! Made the transition to US Cellular very easy. Great guy, great phone plan. All around satisfied with my experience with this store.
Brittany Young - via GoogleAbsolutely wonderful customer service today! They all went above and beyond to make sure all my pics got transferred and were great conversation! Thank you all very much!!! Couldn't be happier!
Ak Sta - via GoogleThese guys were so nice and welcoming from the moment we walked in the door. Very helpful, and the guy stayed an hour after his shift just to help us! By far the best one to go to!
Eric L. - via emailI wanted to write a brief note on the quality service and attention that I received at my last visit. I purchased two of the smart phones and some accessories. He spent a large amount of time with me that aided me in making decisions and his knowledge and patience was outstanding. He set up my phones and explained the features and suggested accessories that would benefit me. In a day and age where customer service sometimes gets left out, he shined in this area. Thank you very much. A US Cellular customer for over 10 years.
Ronenne H. - via emailI want to commend your Valley West Mall employees. They are so informed, helpful, kind and interested in the customer. My experience in that store gave me assurance I had selected the right service. They were so patient and responsive to my inquiry.
Mary Jo S. - via email
Your associate greeted us right away when we walked in the store. He answered all of our questions and explained the features of the phones we were interested in. We got our phones ordered & accessories purchased. ...best experience we have had at a US Cellular phone store ever!! He was great!!! We will go to Valley West Mall for our future cell phone needs! Have already referred him to a good friend!
Kourtney Chance - via GoogleI went in and he was able to get me an upgrade, a new line for my husband and some really great accessories. He made it very easy, to the point and saved me a lot of money and headache! Thank you for your outstanding customer service!
ThatGuyWolfie - via GoogleHelped us so much with everything, Took a while but IT WAS SO WORTH IT! Defiantly coming here from now on!
Terri Hendricks - via GoogleToday I went into the Valley West US Cellular Store and was greeted right away. Before I left the store I must say I had the best customer service. I believe they take very good care of their customers. I would highly recommend going to that location.
Nancy Francois - via Google
Made sure I got the best deal for my needs. He thoroughly explained everything about the plan I chose and took his time showing me options and the benefits of each. Great service!
Brandon Garrido - via GoogleThis is definitely the store that everyone needs to go to.
Katie Tingles - via GoogleSpent over two hours with me and my family to ensure our happiness! It was such great service!!! I greatly recommend this location!!!
Stephanie Barron - via GoogleThis has been the only time that I have truly enjoyed my experience in any phone carrier (US Cellular, Verizon, or Sprint). Helped me the minute I walked in the door. He was able to answer all of my questions. He had a great sense of humor and actually made my visit to US Cellular fun. He got me set up with a new phone very quickly and had me laughing the whole time.
Kathleen M. - via email
Outstanding customer service. I have had issues with my Samsung S 4 and 5 which came at especially difficult time for me as I was trying to leave to travel from Des Moines to Phoenix by myself for a family health issue. Their efforts were outstanding and greatly appreciated.
Mary Hoover - via GoogleIncredibly patient. Very knowledgeable. Went out of his way to save us money. Genuinely looking for our best interest.
Mary & Karla H. - via emailI am writing to thank you for the incredible service me and my mom received about a month ago at Valley West Mall. We were there to update our phones. He was very patient with all our questions, he was very conscious of every detail and made sure everything was set up correctly. My mom and I have our numbers just one apart and it would have been easy to mix it up but he was so careful and I really appreciated it. He did not rush us and treated us with respect despite our lack of technological knowledge. We love our new phones!
Hunter C - via GoogleWas the best experience we have ever had at U.S. Cellular! Highly recommend.
Andre Rethman - via GoogleWe have always had great service at Cellular Advantage including our most recent visit. Great personality, great and quick service.
Hank Muzney - via GoogleGreat guys. Very helpful and easy going. Even though I got there with twenty minutes to spare before closing, they didn't try to rush me out. Would recommend any day!
Crystal Garrido - via GoogleIt was honestly really complicated but he stuck it out and in the end we got what we wanted and no more trips needed after this!! Great experience. Highly recommend this one.
Joe Lopez - via GoogleAbsolutely a fantastic experience. I wouldn't go with any other provider. My wife and I are very happy.
Suzanne M. - via emailJust wanted to drop you a quick note to let you know that I had an excellent customer experience when doing business in your store today! Unfortunately, great customer service is hard to find and I believe that because of that, we need to let "the powers that be" know when great, positive things occur. Both of your guys were extremely helpful and made the phone change process a great one! Thank you again!
John Clarke - via GoogleI have been dealing with Cellular Advantage in Valley West for many years. Clean store, friendly staff. I drove 2 hours just to go to his store. Would recommend everyone go there!!!
Sara F - via GoogleWas super helpful,even threw his phone to demonstrate the durability of the case. Great experience, just watch out for flying phones :)
Carolyn B. - via emailThe sales rep showed excellent service and patience in helping me find a way to have internet on my computer wherever I go. I felt like I was really "bothering" him a lot. But if I was, he never showed it. He helped me solve a problem I have been struggling with for about a year.
Meggan Lint - via GoogleI was taken care of so well and appreciated all of the help and information he was able to provide me with. I would definitely go to this U.S. Cellular again!